Refund policy
At Full Measure Health, we want you to feel confident in your purchase. This policy explains order cancellations, our 60-Day First-Jar Guarantee, returns, refunds, delivery issues and how to contact us for help.
1. Cancellation Policy
Need to cancel or make changes to your order? Please contact us within 24 hours of placing your order. After that, your order may have already entered the processing stage and we may be unable to make changes.
If your cancellation request is made within the 24-hour window, your refund will be processed within 7 business days.
2. 60-Day First-Jar Guarantee
How it works
You have 60 days from the date your order was delivered to request a refund on your Magnesium Breeze Relief Cream. To begin, contact us at support@fullmeasurehealth.com. Please do not post anything back until you hear from us.
Your first jar
- Your first jar is covered even if you have opened and used it.
- There is nothing to send back.
- We want you to be able to give the cream a proper try before deciding.
Your other jars
- Any additional jars in your order may be refunded if they are unopened (seal intact, lid not removed, as received).
- Post them to the address we provide after you contact us. Do not send anything before hearing from us.
- Return postage is at your cost. We recommend tracked postage for your protection.
How much is refunded
- Each jar is refunded at the price you actually paid per jar in that order (product total divided by the number of jars paid for).
- Bonus jars included at no charge carry no refund value.
- Original shipping costs are not refunded.
- Refunds are returned to your original payment method within 5 to 10 business days after your returned jars arrive and are checked, or after your claim is approved if there is nothing to send back.
Damaged, faulty or wrong jars
If your jar arrives damaged, leaking, faulty or is the wrong product, we will put it right at our cost, whether opened or not. Please contact us within 72 hours of delivery and include photos if the damage occurred in transit. If you discover a fault after opening, let us know and we will take care of it. There is nothing to send back for damage or fault claims.
One claim per household
This guarantee may be used once per customer or household.
Orders placed before 1 October 2026
If your order was placed before 1 October 2026, the guarantee terms in place at the time of your purchase continue to apply.
Your consumer rights
This guarantee is offered in addition to your rights under applicable consumer protection laws, including the Australian Consumer Law and the New Zealand Consumer Guarantees Act. Nothing in this guarantee limits those rights.
3. Shipping Fees & Return Shipping
Shipping fees, if applicable, are non-refundable.
The customer is responsible for the cost of return shipping, including international postage, for any return, including guarantee returns, unless the item is defective or applicable law requires otherwise.
We recommend using a tracked shipping service for any items being returned, as you remain responsible for the return until it is received.
4. How to Start a Return
To start a return, email support@fullmeasurehealth.com before sending anything back. Include your order number, or the name and email address used during checkout, so we can assist you as quickly as possible.
If you are making a guarantee claim, follow the steps in section 2 above. Please wait to hear from us before posting anything back.
Please do not send a product back without first receiving instructions from us. Unauthorised returns may be delayed or may not be accepted.
5. Defective Items
If your item is defective, you may be entitled to a repair, replacement, refund or another suitable remedy. We will cover reasonable return shipping costs where required.
6. Damaged or Incorrect Items
We package all orders with care, but if your item arrives physically broken, defective or different from what you ordered, please contact us within 72 hours of delivery.
Email support@fullmeasurehealth.com with your order number and clear photographs or other reasonable evidence of the issue. If eligible, we will arrange a replacement, refund or another suitable remedy.
Cosmetic damage to packaging, such as a dented box, does not qualify as a damaged item if the product itself is in good condition. We do not accept returns for items damaged due to misuse, normal wear and tear or improper handling.
Do not discard the product or packaging until our support team has reviewed your request.
7. Refunds
Guarantee refunds are issued to the original payment method within 5 to 10 business days, as set out in section 2. For other returns, we will inspect the item and let you know whether a refund has been approved.
Processing times vary between banks and payment providers, so the funds may take additional time to appear after we have issued the refund.
8. Shipping & Delivery
While we work hard to ensure timely delivery, delays caused by couriers, customs or other external factors are beyond our control.
For lost, delayed or stolen packages, please contact the shipping carrier directly as well as our support team. Full Measure Health is not liable for these delivery issues once the package has left our warehouse, except where applicable law requires otherwise.
9. Incorrect Shipping Address
Please double-check your shipping details before submitting your order. If you enter an incorrect address and do not notify us within 24 hours, we cannot guarantee a refund or resend.
10. Partial Refunds (Keep Item Option)
In some cases, outside of the 60-Day First-Jar Guarantee, customers may be offered a partial refund to keep their item instead of returning it. Partial refunds apply only to the product value, not shipping or taxes, and are issued at our discretion.
11. Policy Updates
We may update this Returns & Refunds Policy from time to time. The version published on this page will apply from its stated last-updated date.
12. Applicable Consumer Rights
This 60-Day First-Jar Guarantee is offered in addition to any rights and remedies you may have under consumer laws that apply to your purchase. Nothing in this policy is intended to exclude, restrict or modify rights that cannot lawfully be excluded, restricted or modified.
The guarantee conditions above do not limit or exclude any rights you have under the Australian Consumer Law or other applicable consumer laws.
13. Contact Us
For questions about a cancellation, return, refund or delivery issue, email support@fullmeasurehealth.com. Please include your order number whenever possible so we can assist you more quickly.