Privacy policy

This Privacy Policy explains how Full Measure Health collects, uses, stores and protects your personal information when you visit our website, interact with our content, purchase our products or services, or otherwise communicate with us.

1. Scope of This Policy

Full Measure Health operates this website and the related information, content, features, tools, products and services made available through it, together referred to as the "Services".

This Privacy Policy describes how we collect, use and disclose personal information when you visit or use the Services, make a purchase or other transaction, or communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy concerning personal information, this Privacy Policy controls.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

2. Personal Information We Collect or Process

"Personal information" means information that identifies you or can reasonably be linked to you. It does not include anonymous or properly de-identified information.

Depending on how you interact with the Services, where you live, and what applicable law permits or requires, we may collect or process:

• Contact details: your name, billing and shipping addresses, telephone number and email address.Payment and financial information: payment method, billing details, transaction details, payment confirmation and limited payment-card details made available by our payment providers.Account information: your username, account credentials, preferences and settings, if an account feature is available.Transaction information: products you view, place in your cart or purchase, and any returns, refunds, exchanges, cancellations or previous transactions.Communications: information you provide in customer-service enquiries, reviews, forms or other messages to us.Device information: information about your device, browser, network connection, IP address and other online identifiers.Usage information: information about how and when you interact with or navigate the Services.

3. Sources of Personal Information

We may collect personal information:

• directly from you when you visit or use the Services, place an order, create an account, complete a form or communicate with us;automatically from your device through cookies and similar technologies;from service providers that help us operate our website, checkout, payments, analytics, customer support, fulfilment, shipping, marketing or other business functions; andfrom advertising, marketing, business or other partners where permitted by applicable law.

4. How We Use Personal Information

Depending on how you interact with us, we may use personal information to:

• Provide and improve the Services: process payments and orders, arrange shipping, handle returns and refunds, remember preferences, manage accounts, provide customer support, improve the customer experience and recommend relevant products.Market and advertise: send promotional communications by email, text message or other permitted channels, and show advertising on our Services or other websites based on your activity and preferences.Protect security and prevent fraud: authenticate activity, provide a secure shopping experience, detect and investigate suspected fraudulent, illegal, unsafe or malicious activity, and protect our customers, business and Services.Communicate with you: respond to enquiries, provide order and account updates, deliver customer support and maintain our business relationship.Meet legal obligations: comply with applicable law, respond to valid legal process, investigate disputes and enforce our terms and policies.

5. How We Disclose Personal Information

We may disclose personal information for legitimate purposes consistent with this Privacy Policy, including:

• to vendors and service providers that perform functions on our behalf, including website hosting, checkout, payment processing, fraud prevention, data analytics, customer support, cloud storage, fulfilment, delivery and shipping;to advertising and marketing partners that help us measure, personalise or deliver marketing, subject to applicable law and available choices;when you direct, request or consent to a disclosure, including when information is needed to deliver products or connect with a third-party feature;to our affiliates or within our corporate group;in connection with a merger, financing, acquisition, reorganisation, insolvency or sale of all or part of our business; andwhere reasonably necessary to comply with legal obligations, respond to lawful requests, enforce our terms or protect the rights, safety and security of Full Measure Health, our customers or others.

Our service providers may process information in countries other than the country where you live. Their processing is also governed by their own privacy terms and the agreements under which they provide services to us.

6. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags and similar technologies to operate the Services, remember preferences, understand usage, measure performance, prevent fraud and support advertising.

You can control some cookies through your browser or device settings. Disabling certain cookies may prevent parts of the Services from working correctly. Where required, we will provide additional consent or opt-out controls.

7. Marketing and Communication Preferences

We may send promotional emails or other marketing communications where permitted. You can opt out of promotional emails at any time by using the unsubscribe link included in those messages.

Even if you opt out of marketing, we may still send non-promotional communications concerning your orders, transactions, account, security or customer-service requests.

8. Targeted Advertising and Privacy Signals

Depending on where you live, you may have the right to opt out of the sale or sharing of personal information, or the use of personal information for targeted advertising as those terms are defined by applicable law.

Where required by applicable law and technically supported by our Services, we will treat a recognised Global Privacy Control signal as an opt-out request for the browser or device sending that signal. Other "Do Not Track" signals may not be recognised.

9. Third-Party Websites and Links

The Services may link to websites or online platforms operated by third parties. We do not control and are not responsible for the privacy, security, accuracy or content of those third-party services. You should review their privacy policies and terms before providing information to them.

Information posted in public or semi-public areas, including third-party social networks, may be visible and used by other people. A link from our Services does not necessarily mean that we endorse the third party or its content.

10. Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you are a parent or guardian and believe a child has provided personal information to us, contact us so that we can review and, where appropriate, delete it. We do not knowingly sell or share the personal information of individuals under 16 years of age as those terms are defined by applicable law.

11. Security and Retention

We use reasonable administrative, technical and organisational safeguards designed to protect personal information. No security system is perfect, and we cannot guarantee absolute security. Information sent over the internet may also be insecure while in transit, so please do not send sensitive information through unsecure channels.

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including to provide the Services, maintain records, comply with legal obligations, resolve disputes and enforce agreements. The retention period depends on the nature of the information and why it was collected.

12. Your Rights and Choices

Depending on where you live, you may have some or all of the following rights, subject to applicable exceptions:

• request access to or information about personal information we hold about you;request correction of inaccurate personal information;request deletion of personal information;request a portable copy of certain personal information;object to or request restriction of certain processing;withdraw consent where processing is based on consent; andopt out of certain sale, sharing or targeted-advertising uses where applicable.

These rights are not absolute and may apply only in certain circumstances. We may need to verify your identity before acting on a request. Where permitted, you may appoint an authorised agent, but we may require proof of their authority and direct verification from you.

We will not discriminate against you for exercising an applicable privacy right.

13. International Transfers

We and our service providers may transfer, store and process personal information outside the country where you live.

Where applicable law requires safeguards for an international transfer, we will rely on a recognised transfer mechanism, contractual protection, adequacy decision or another lawful basis.

14. Complaints

If you have a complaint about how we handle personal information, please contact us first so that we can review it. Depending on where you live, you may also have the right to appeal our response or lodge a complaint with your local data-protection or privacy authority.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal or regulatory reasons. We will publish the revised Policy on this page, update the "Last updated" date and provide any notice required by applicable law.

16. Contact Us

For questions about this Privacy Policy, our privacy practices or a privacy-rights request, email support@fullmeasurehealth.com.

For the purposes of applicable data-protection laws, Full Measure Health is the controller of the personal information covered by this Policy unless another entity is identified at the point of collection.